• Shelly Finkel
  • 980-819-0327
  • shelly@theswagdiva.com

Contact

If you have any questions regarding the store, or need help with a custom order, please contact your store manager:

Shelly Finkel
shelly@theswagdiva.com
980-819-0327

If you have a question about an existing order already in-house, please contact your Key Customer Specialist:

Dottie Bessette
dbessette@geiger.com
207-755-2604


FAQ'S

When will my order ship?

All items are customized and produced on-demand.  Standard production time is 7-10 business days.  Shipping via UPS ground is approximately 3 days.  If you have a need for expedited production and/or delivery, please contact us and we will do our best to meet your in-hands date!    

I’ve submitted my order but I ordered the wrong product?

All purchasers will receive an order acknowledgment.  Please review your order for accuracy and contact us as soon as possible if you have by chance selected the wrong product or size.

What is the return process?

Any custom produced items cannot be returned. All apparel items are made to order and are not able to be returned or exchanged.

How are my orders processed and billed?

Orders will be reviewed and processed as soon as they are submitted.  A credit authorization will be held on your credit card until the product ships.  Once delivered they will be billed to you on your credit card.

I don’t see what I am looking for on the store, are there other options?

These items have been selected for a variety of reasons including cost, creativity, and usability. A few new additions will be made seasonally or for special programs. If there is a particular product you are interested in that is not on the store, please contact Shelly Finkel and she will help you conduct a search.




Shelly Finkel